As I wander around the web, I find all kinds of things that I'd like to keep track of. In order to do so and share them with others; I created a blog. (Now that it's 2007, I would use a social bookmarking website, such as Ma.gnolia.com. However, that didn't exist in 2005.)\n\nOne such item was the studying tapes over at Optimal Learning. I wanted to keep them in mind for when my children get older. So, I created a post explaining what Optima Learning offered. I included - in blockquotes with a citation - a quote from their website.\n\nAnd that, to the best of my deductive reasoning, is why my website was shut down.\n\nAlthough I'll never really know unless iPowerWeb provides me with the complaint.\n\nUnfortunately, not only the blog was being stored at iPowerWeb. I had uploaded my son's baby pictures (about 3 years worth) to the server in order to make some room on my hard drive. At the time, it seemed completely logical - the host makes daily backups. This was a way for me to keep the pictures safe. Or so I thought. Now they are lost to me; probably forever.\n\n
Return - Path: <Abuse@iPowerWeb.com>\nMessage - Id: <43A31EC5.000002.01371@websc05.int.rightnowtech.com>\nDate: Fri, 16 Dec 2005 12:08:37 -0800 (PST)\nFrom: "Abuse@iPowerWeb.com" <Abuse@iPowerWeb.com>\nSubject: Account blocked [Incident: 051121-000417]\n\nSubject\n---------------------------------------------------------------\nAccount blocked\n\n\nDiscussion Thread\n---------------------------------------------------------------\nResponse (Raynelle) - 12/16/2005 12:08 PM\nDear Customer,\n\nI can fax it to you the complaint was mailed in. Please provide your fax number.\n\nSincerely,\n\nRaynelle S.\nBilling Team\nIPOWER, Inc.\n\nCommitted to 100% Customer Service 100% of the time.
Return - Path: <renewal@ipowerweb.com>\nMessage - Id: <200604061106.k36B6mKh088271@setup.ipowerweb.com>\nSubject: Account renewal approved: sacred- - -designs.com\nDate: Thu, 6 Apr 2006 04:06:48 -0700\nFrom: renewal@ipowerweb.com\n\nDear Customer,\n\nThis email is to inform you that you have been recently billed for your web hosting account of sacredspacedesigns.com. The total amount billed to your account was $95.40. Your web hosting account is paid through the date of 2007-04-07.\n\nWe also wanted to make sure that you are aware of some of the recent improvements and enhancements we have made to your hosting account.\n\n-- 24/7 In-House Technical Support via Phone and E-Mail\n-- Upgraded to a Tier 1 backbone provider for greater speed and reliability\n-- Added a Trouble Ticketing System for faster support resolution\n-- Added an "e-Solutions Center" providing online tutorials, articles, and "How To's" that help members make better use of their services\n-- Created online "Flash Tutorials" designed to walk members through the "How To's" of WS_FTP, Cute FTP, FrontPage 2002, and others.\n-- "Live Chat-Tech. Support" - Giving real time interaction and solutions to technical issues facing our members.\n\nAlso, additional eBusiness products, services, and tools have been introduced for your benefit.\n\n-- iPage Template Web builder-giving everyone the ability to build their own website in minutes whether they have experience or not.\n-- "New and Improved Marketing Center" - A more effective Online Marketing Package helping members have a stronger online presence.\n-- Revamped Reseller and Referral programs\n-- New and exciting community features.\n-- Version 2 of the SubPortal content syndication platform\n\nThe iPowerWeb eService Center has recently been implemented. This is a comprehensive Online Self Service and Support Center for our Customers. Our center allows you to receive quick answers and step by step tutorials to your most commonly asked questions.\n\nWe would like to take this opportunity to thank you for your business, and to be your provide of choice. We understand the responsibility and trust you have placed on iPowerWeb to host your online presence. Your continued support has made it possible for us to grow and continue to strive for excellence.\n\nIf you have any questions regarding this notice, please contact renewal@ipowerweb.com.\n\nThank you for being an iPowerWeb member.\n\nSincerely,\n\nBilling Department\niPowerWeb.com\nBilling@iPowerWeb.com\n310-314-1608
BBB Definition:\nAdministratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
Raynelle,\n\nAs you requested, I am reviewing the previous email. Furthermore, I believe that the Legal Department should now be involved in this matter. My due process of law has been infringed upon, which is a matter for the Legal Department.\n\n > Please be advised that we received a complaint that you have posted\n > copyright protected material on your website without the owner's\n > authorization. In particular, it is alleged that you have used a certain\n > material without authorization by the owner and/or it is alleged that you\n > may be in possession (without authorization) of certain core code for a web\n > site. We urge you to contact the complainant to resolve any issues.\n\nI am requesting a copy of the complaint and full complainant information. I expect this information within one business day.\n\n > As you know, IPOWERWEB's services permit customers to host and make\n > available content over the Internet. Although IPOWERWEB does not\n > affirmatively screen customer content, IPOWERWEB does not tolerate\n > infringing material on its equipment, and may remove content that appears to\n > infringe any copyright or other intellectual property rights.\n\nThis is acknowledged as part of my contract for services with IPOWERWEB. \n\n > As you know, IPOWERWEB has developed terms and conditions which each\n > customer is to abide by and upon receipt of a Digital Millennium Copyright\n > Act complaint IPOWERWEB will typically give the customer an opportunity to\n > respond and/or request removal of the material. If the customer fails to do\n > so or ignores the request then IPOWERWEB will be forced deactivate the\n > account. However, it will not engage in any battle with or between the\n > parties.\n\nThis is acknowledged as part of my contract for services with IPOWERWEB. \n\nFurthermore, I would like it brought to attention that IPOWERWEB, at their discretion, chose not not notify me of said complaint prior to the deactivation of my contracted services.\n\n > In that respect, since IPOWERWEB has received a complaint, IPOWERWEB\n > requests that you remove the infringing content from your web site\n > immediately. Any failure to do will continue to disrupt and interfere with\n > IPOWERWEB's business and pursuant to its policies, it maintains the absolute\n > right take any action to stop or correct such violation, including, but not\n > limited to, shutting down a website, denying access to the services or to\n > the Internet, and/or removing the information.\n\nIf I am to comply with this request I will need access to my vDeck. It should be noted that Technical Support is able to allow this access without allowing the material in question to be transmitted via the Internet and thus publicly accessible. This solution, which has been previously requested, would allow me to comply while protecting IPOWERWEB under the DMCA.\n\n > If you believe the copyright infringement claim has been wrongly filed\n > against you as a result of mistake or a misidentification of the material,\n > you may file a counter notification with the undersigned. The counter\n > notification must provide ALL of the following information:\n\nI will not complete a counter notification for content that I am not allowed to review. As this counter notification would be submissible in a court of law, it could be perjurous of me to complete this request by Raynelle.\n\nI will state that to the best of my memory, the content in question was quoted from the Optima Learning website. Optima Learning was cited as the source of the quotation. This constitutes fair use, under the DMCA, re: "[n]othing in this section shall affect rights, remedies, limitations, \nor defenses to copyright infringement, including fair use..."\n\n > We anticipate that you will remove the material and provide a counter notification prior to forcing\n > IPOWERWEB to deactivate your web site or provide a counter notification.\n\nI am afraid that I do not understand this circular statement. In the interest of clarity, if this is your policy, then you have breached your contract with me. The website was deactivated prior to notification of the complaint or the request of the counter notification.\n\n > Thank you for your anticipated cooperation.\n\nPlease be assured that I am trying to comply. Certainly, you can understand the difficulty in removing the alleged content without access to the administration interface that would allow me to do so. If I am granted vDeck access, then the material will be removed. This will be done without admission of any guilt and purely for the purposes of the reinstatement of my account services. I am still requesting a copy of the complaint so that I may evaluate my material.\n\nSincerely,\n\nJulie Groat
From - Wed Nov 23 07:01:44 2005\nReturn - Path: <Abuse@iPowerWeb.com>\nMessage - Id: <43825C83.000002.11155@websc06.int.rightnowtech.com>\nDate: Mon, 21 Nov 2005 15:47:15 -0800 (PST)\nFrom: "Abuse@iPowerWeb.com" <Abuse@iPowerWeb.com>\nSubject: Account blocked [Incident: 051121-000417]\n\nDiscussion Thread\n---------------------------------------------------------------\nResponse (Angel P.) - 11/21/2005 03:47 PM\nDear Julie,\n\nThank you for contacting the iPowerWeb Abuse Department.\n\nCopyright infringement issues are best handled by our legal department. We have forwarded your email to them.\n\nRegards,\n\nAngel P.\niPowerWeb Team\n"100% Customer Service! - 100% of the Time!"
Another website was hosted with iPowerWeb. I cancelled it out back in April following the complete unresponsiveness of the legal department.\n\n13 Mar 06 - [[Cancellation of Account]]\nSeptember 06 - [[Renewal Messages]]
BBB Definition:\n\nBBB Code of Advertising - http://www.bbb.org/membership/codeofad.asp\nwhich was developed to guide advertisers, advertising agencies and advertising media.
BBB Definition:\nBilling or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Return - Path: <account@ipowerweb.com>\nMessage - Id: <442AFBB0.000002.19765@websc05.int.rightnowtech.com>\nDate: Wed, 29 Mar 2006 13:27:12 -0800 (PST)\nFrom: "iPowerWeb Cancellation Request Department" <account@ipowerweb.com>\nSubject: b-.com [Incident: 060313-002824]\n\nSubject\n---------------------------------------------------------------\nb-.com\n\n\nDiscussion Thread\n---------------------------------------------------------------\nCustomer (Julie G) - 03/13/2006 05:41 PM\nI would like to cancel my hosting for b-.com as of tomorrow, March 14th, 2006. The last four numbers of the credit card on file for this account are ####.\n\nSincerely,\n\nJulie G\n\n---------------------------------------------------------------\nCustomer (Julie G) - 03/24/2006 05:12 AM\n"Your question has been received. For an optimal support experience, please visit www.contactipower.com in the future to submit a question. You should expect a response from us within 24 hours."\n\nI'm glad you received my cancellation request. As for submitting on the website, your own website tells me to use this email address and not a contact form. Furthermore, the account still isn't canceled. It is now the 24th. That would be a full 10 days after my request - and not the "24 hours" I was told to expect.\n\nWhat is the problem?\n\nJulie G\n---------------------------------------------------------------\n\nResponse (Randy R.) - 03/29/2006 01:27 PM\nThank you for your reply. I've set your account to cancel.\nPlease allow up to 30 business days for the credit card institution to be reimbursed IF any fees were assessed.\nAlso note that the server space will be inaccessible after the refund is issued.\nIf you do not have a backup of your files, please make one before that time.\nWe are sorry to lose you and we wish you the very best in your internet ventures.\n\nSincerely,\n\nRandy Ross\nAccount Development\nExecutive Account Department\nIPOWER, Inc.\nP: 1 888-511-4678\nF: 1 602-307-5438\n\n
Subject: RE: [Fwd: Document from the BBB]\nDate: Thu, 19 Oct 2006 13:41:30 -0700\nFrom: "April Cardona"\nTo: "Julie G"\n\nI have reviewed your file. The document sent was in regards to the closure of your complaint. However, since the company is a member of the BBB and are required to respond we have informed our Trade Practice dept of their failure to do so. The company will be contacted directly for their final response.\nOnce it has been entered in our database you will receive an email. If you have trouble viewing the documents sent, please let me know. Thank you.\n\nApril Cardona\nBBB of the Southland, Inc.\nInternet Services\n\n-----Original Message-----\nFrom: Julie G\nSent: Thursday, October 12, 2006 5:59 PM\nTo: April Cardona\nSubject: [Fwd: Document from the BBB]\n\nApril,\n\nI don't see anything changed on my complaint. Am I missing something?\n\nThank you,\n\nJulie\n\n-------- Original Message --------\nSubject: Document from the BBB\nDate: Wed, 11 Oct 2006 23:12:07 -0700\nFrom: <dispatch@labbb.org>\nTo: My email address\n\nThere has been recent complaint activity on one or more of your complaints that need your attention. You may view these complaints on our website by\nclicking on the following link:\n\nDeleted for privacy concerns\n\nThank you,\nBetter Business Bureau of the Southland, Inc.
Subject: RE: [Fwd: Document from the BBB]\nDate: Mon, 4 Dec 2006 12:02:19 -0800\nFrom: "April Cardona"\nTo: "Julie G"\n\nI show there is still no final response to your complaint. I have sent a second email to the department within our office to see where you are located in their case load. Thank you for your patience.\n\nApril Cardona\nBBB of the Southland, Inc.\nInternet Services\n\n-----Original Message-----\nFrom: Julie G\nSent: Friday, December 01, 2006 3:45 PM\nTo: April Cardona\nSubject: Re: [Fwd: Document from the BBB]\n\nHi April,\n\nIt's been another 6 weeks now. Any news to share with me?\n\nI'm not surprised that iPower hasn't contacted the BBB. They were totally unconcerned with my problem in the past and have no reason to answer to the\nBBB.\n\nThanks,\n\nJulie
Here's what happened when:\n\n19 Nov 05 - I notice that my website now results in a 404 error. I assume that this is a server glitch and will be resolved.\n20 Nov 05 - [[Website is Shut Down]] - a form letter email from iPowerWeb\n\n[[A Guess]] of what content is in question\n\n21 Nov 05 - [[The Fun Begins]] - I submit a request via the on-lin support center\n23 Nov 05 - [[Angel's Response]] - The customer service rep forwards my message\n23 Nov 05 - [[Raynelle's First Contact]] - A duplicate of the form letter received on the 20th\n23 Nov 05 - [[Request to Comply]] - I maintain my position that I cannot comply with their request\n24 Nov 05 - [[Please Comply]] - Raynelle states that she cannot do anything until I comply with the request\n25 Nov 05 - [[Analysis of the Request]] - What has been requested and why I cannot provide it\n\n07 Dec 05 - [[Raynelle Couldn't Have Read My Message]]\n16 Dec 05 - [[Short and Simple]] - I make my request again\n16 Dec 05 - [[A Light of Hope]] - Raynelle agrees to send the complaint\n16 Dec 05 - I send the fax number, even though I know iPowerWeb has it on file\n\n[[The Holiday Season]] - End of December and beginning of January\n\n24 Jan 06 - [[Original BBB Complaint]]\n\n16 Mar 06 -[[First iPowerWeb Response]]\nEnd of March - emails to legal are ignored, I can't get them to honor what they offered\n\n9 Apr 06 - [[Account is Renewed]] - and I have to let the charge go through or they'll delete my files, if they haven't already\n19 Apr 06 - [[Yet Another Request]]\n27 Apr 06 - [[Nothing Received]]\n\nMay - My credit card they have on file expired. They were kind enough to let me know.\n\nSummer 06 - [[Hope Lost]]\n\nSidebar - [[Another Account is in Question]]\n\n28 Sep 06 - [[My BBB Response]] - I reopened the BBB inquiry\n\nmid-Oct 06 - [[Checking In]] - Asking about the status\n\nDec 06 - [[Checking In 2]]\n\nUpdate - iPowerWeb is no longer listed as a member of the LA BBB nor the Phoenix BBB.
BBB Definition:\nContract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.
BBB Definition:\nCustomer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
[[Why this site?]]\n[[Phoenix BBB Summation]]\n[[Helpful Suggestions?]]
BBB Definition:\nDelivery Issues - Claims alleging delayed delivery of ordered merchandise.
!Company's Response \n!!Initial Response - Posted 3-16-2006 \n\nWe apologize for the inconvenience experienced. According to our records, the required and the requested information concerning your account suspension were sent to you. Our Legal Team has repeatedly provided you with the information and assistance you required in settling this matter. Additionally, based on our terms of service, any accounts suspended due to service violation do not qualify for a refund. As a webhosting provider, we would be held liable for reinstating your account with the infringing material still posted. However, if you wish to remove the files and provide us with proof of such, we’ll be more than happy to reactivate your account. \n\n!!Initial Response Summary \nYou may gain access for a 24 hour window to access the files stored on our servers. To arrange for this, please contact legal@ipowerweb.com
I'm open to suggestions on how to get my data back. Any and all help is appreciated.\n\nAt present, all I can think to do that is new is to ask ppl to [[Digg the site|http://digg.com/offbeat_news/iPowerWeb_Complaint/]]. Maybe negative publicity will give iPowerWeb a kick to do the right thing.\n\nThanks,\n\nJulie
I wrote to the legal department off an on all summer with no reply received. I figured that my son's baby pictures are lost for good.\n\nHowever, this issue haunted me. I spoke with my brother about the whole mess and he convinced me to start anew. Well, that and [[Another Account is in Question]].
The company that has turned into my nemesis.
!!The following information is taken from the [[LABBB|http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.aspx?CompanyID=13165822&sm]]\n!!Unfortunately, the information contained here was last updated in 2002 and as such is outdated.\n\nCompany ID: 13165822\nBusiness Start Date: 8/14/2001\nBBB Created Record on: 1/15/2002\n\n!!!Nature of Business:\nThis company's business is providing web design and hosting services. \n\n!!!BBB Comments and Analysis \nThis company is located in the service area of the Better Business Bureau of Central & Northern Arizona. To file a complaint or to obtain further information on the company, visit www.phoenix.bbb.org or call (602) 264-1721.\n\nAs with any contractural agreement, we routinely advise consumers to take time to read and understand all contract terms and conditions. To avoid misunderstandings or problems, pay special attention to billing, cancellation and refund policies.\n\nThis company offers a discounted price to customers who pay in advance annually for services. Their customer agreement contains an auto-renewal clause, which automatically renews accounts the day before they expire, by using the credit card information on file from the initial transaction, unless the customer has opted for the auto renewal to be discontinued. The company's policies allow for a three day grace period after the renewal date. After the three days, the service will be put to a halt until payment has been received. Reinstatement fees are required to commence services.\nCancellation of service can be requested at any time, however domain name registration fees are non-refundable. Refunds are pro-rated based on un-used service time. \n \n!!!Complaint Closing Statistics \nThe following grid displays the number and responses to complaints over the last 36 months:\nNo. of Cmpl Type of Response \n99 Making a full refund, as the consumer requested \n30 Making a partial refund \n99 Agreeing to perform according to their contract \n0 Refusing to make an adjustment \n11 Refuse to adjust, relying on terms of agreement \n0 Unanswered \n37 Unassigned \n276Total \n\n!!!Complaint Experience \nComplainants allege a variety of service related problems. Some customers complain their websites are placed in redemption, or discontinued, without any prior notification. Complainants allege the company imposes a $160 re-activation fee in order to have the site operational again. Other customers complain the company allows their web servers to fill to maximum capacity causing websites to have less space than agreed to in contracts, resulting in dysfunctional websites. Most complainants allege website links provided by the company to answer questions, submit cancellations, or implement website changes are sometimes not acknowledged by the system. Clients complain they experience extreme hold time, or are unable to contact the company by phone to report website problems, discuss billing discrepancies, request cancellations or modifications, or to obtain refunds.\n\nThe company responds to some complaints by explaining policies, re-activating websites, resolving billing issues, and in some cases issuing refunds.
!!!!Home Pages\n[[Why this site?]]\n[[Phoenix BBB Summation]]\n[[Helpful Suggestions?]]\n----------------------\n----------------------\n!!!!What Did They Do?\n[[Chronological Happenings]]\n-----------------\n----------------------\n!!!!Better Business Bureau Reports\n[[Phoenix BBB Report]]\n[[Los Angeles BBB Company Report]]\n-------------------------\n----------------------\n!!!!Official Records with the LA BBB\n[[Original BBB Complaint]]\n[[First iPowerWeb Response]]\n[[My BBB Response]]
<<closeAll>><<permaview>><<newTiddler>><<newJournal 'DD MMM YYYY'>><<saveChanges>><<slider chkSliderOptionsPanel OptionsPanel 'options »' 'Change TiddlyWiki advanced options'>>
!Consumer's Rebuttal \n!!Rebuttal - Posted 9-28-2006 \n\nAccount access has not been given, the original complaint has not been faxed & contact attempts are ignored.\n\nFor resolution, I insist upon:\n* A copy of the complaint faxed to me with mailed hard copy proof of transmission.\n* A mailed hard copy of the records that state requested information was previously sent.\n* A mailed letter of acknowledgment that the receipt of a complaint by iPowerWeb does not prove guilt or wrong doing on my part.\n* A complete refund of the unwanted 4/06 renewal fee + hosting from 12/16/05 onward.\n* Timely fulfillment of the terms originally offered with contact initiated by iPowerWeb; as my contact attempts go unanswered.
BBB Definition:\nNo Response - The company failed to respond to the complaint.
Message - ID: <44515E7D.2080809@-.com>\nDate: Thu, 27 Apr 2006 17:14:53 -0700\nFrom: Julie G\nTo: legal@ipowerweb.com\nSubject: RE: Sacred- - -Designs.com\n\nLegal Department,\n\nYou would have received the email referenced below on Thursday, 20 April. It has now been six business days with no response and no fax. I expect the original complaint faxed to me no later than end of business tomorrow, April 27, 2006. If no response is received by then, I will be forced to file another complaint with the Better Business Bureau. A copy of all correspondence has been kept and will be quoted to the BBB as proof of your total lack of customer care and irresponsible business practice.\n\nSincerely,\n\nJulie Groat
Last Updated: 12 Mar 2007\nCopyright © 2007 Julie G\n
Complaint Classification: Customer Service \n\n!Complaint Description - Posted 1-24-2006 \nOn November 21, 2005, my hosting account was suspended. On the 23rd, a DMCA counter-notification was requested from me. However, I was not given information about the complaint nor access to the alleged infringing content. November 25th, I requested that either I be allowed access to the content in question to remove it from my website or a copy of the complaint in order to prepare a counter-notification. The customer service representative, Raynelle, did not provide either and re-requested the DMCA counter-notification. As her email signature states that she is a member of the Billing Department, I requested that a member of the Legal Department contact me as of November 25th. December 7th, Raynelle replied that she was a member of the Legal Department and that I needed to provide the DMCA counter-notification. On December 16, I requested once more that she provide me with a copy of the complaint. She replied that the complaint was mailed in and that she would be able to fax me a copy if I provided her with my fax number. I did so that afternoon, December 16th. On December 20th, I emailed Raynelle again with my fax number asking when she would be able to provide me with a copy of the complaint, as promised. I have not received a fax nor an email reply to my subsequent inquiries. \n\n!!Complaint Summary \nI would like to comply with iPowerWeb policy regarding the DMCA, but their representative is unresponsive.\n\n!!Resolution Sought \nI am requesting a refund for hosting costs from December 16th through the present date. I would like a copy of the complaint against me so that I may accurately prepare my counter-notification. I would then like access to my account so that I may prepare a backup of my data prior to my cancelling of all hosting services with iPowerWeb.
<!--{{{-->\n<div id='header' class='header'>\n<div class='headerShadow'>\n<span class='searchBar' macro='search'></span>\n<span class='siteTitle' refresh='content' tiddler='SiteTitle'></span> \n<span class='siteSubtitle' refresh='content' tiddler='SiteSubtitle'></span>\n</div>\n\n</div>\n<div id='mainMenu'>\n<span refresh='content' tiddler='MainMenu'></span>\n<span id='noticeBoard' refresh='content' tiddler='NoticeBoard'></span>\n\n</div>\n<div id='sidebar'>\n<div id='sidebarOptions' refresh='content' tiddler='MochaSideBarOptions'></div>\n<div id='sidebarTabs' refresh='content' force='true' tiddler='SideBarTabs'></div>\n</div>\n<div id='displayArea'>\n<div id='messageArea'></div>\n<div id='tiddlerDisplay'></div>\n</div>\n<div id='contentFooter' refresh='content' tiddler='contentFooter'></div>\n<!--}}}-->
Taken from the [[Phoenix BBB Reliability Report|http://data.hurdmanivr.com/reports/report.php?bureau=phoenix&header=&bid=27007788&language=1]]\n\n!BBB Reliability Report\nThe Better Business Bureau®\nBetter Business Bureau of Central and Northern Arizona\n4428 N. 12th Street\nPhoenix, AZ 85014\n(602) 264-1721\n\nIpowerweb Inc\n919 E. Jefferson Street\nPhoenix, AZ 85034\nTelephone: (888) 511-4678\nFax: (602) 716-5381\nwww.ipowerweb.com\n\nOriginal Business Start Date: January 2001\nLocal Start Date: January 2003\nPrincipal: Mr. Thomas Gorny, President\nCustomer Contact: Ms. Victoria Masjedi - (888) 511-4678\nEmployees: 182\nTOB Classification: Internet - Web Hosting, Business Opportunity Cos., Internet Marketing & Advertising\nBBB Membership: This company is not a member.\n\nAdditional DBA Names\nIPOWER, INC.\n\n!!Customer Experience\nBased on BBB files, this company has an [[unsatisfactory record]] with the Bureau due to unanswered complaints and a failure to respond to complaints within the Bureau's time frame.\n\nWhen considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.\n\nThe Bureau processed a total of 69 complaints about this company in the last 36 months, our standard reporting period. Of the total of 69 complaints closed in 36 months, 68 were closed in the last year.\n\n!!![[Contract Issues]]\n[[Resolved]]\n 2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.\n \n!!![[Billing or Collection Issues]]\n[[Resolved]]\n 2 - Company offered a partial (less than 100%) settlement which the consumer accepted.\n 1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.\n 3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.\n 4 - Company resolved the complaint issues, but not within the Bureau's timeframe.\n\n[[Administratively Closed]]\n 2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.\n 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.\n\n[[No Response]]\n 1 - Company failed to respond to the BBB to resolve or address the complaint issues.\n\n!!![[Sales Practice Issues]]\n[[Resolved]]\n 4 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.\n 1 - Company offered a partial (less than 100%) settlement which the consumer accepted.\n 4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.\n 1 - Company resolved the complaint issues, but not within the Bureau's timeframe.\n\n[[Administratively Closed]]\n 1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.\n \n!!![[Delivery Issues]]\n [[Resolved]]\n 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.\n \n!!![[Service Issues]]\n[[Resolved]]\n 6 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.\n 15 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.\n 5 - Company resolved the complaint issues, but not within the Bureau's timeframe.\n\n[[Unresolved]]\n 1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.\n\n[[Administratively Closed]]\n 5 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.\n 1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.\n \n!!![[Customer Service Issues]]\n[[Resolved]]\n 2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.\n\n[[Administratively Closed]]\n 1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.\n \n!!![[Product Issues]]\n[[Resolved]]\n 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.\n\n!!![[Refund or Exchange Issues]]\n[[Resolved]]\n 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.\n 2 - Company resolved the complaint issues, but not within the Bureau's timeframe.\n\n[[Administratively Closed]]\n 1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.\n \n!!Competency Licensing\nThis company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.\n\n!!Additional Addresses\n2800 28th Street #205\nSanta Monica, CA 90405
Based on BBB files, iPowerWeb has an [[unsatisfactory record]] with the Bureau due to unanswered complaints and a failure to respond to complaints within the Bureau's time frame.
Date: Thu, 24 Nov 2005 18:18:28 -0800 (PST)\nFrom: "Abuse@iPowerWeb.com" <Abuse@iPowerWeb.com>\nSubject: Account blocked [Incident: 051121-000417]\n\nRecently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.\n\nWe will assume your issue has been resolved if we do not hear from you within 48 hours.\n\nThank you for allowing us to be of service to you.\n\nSubject\n---------------------------------------------------------------\nAccount blocked\n\n\nDiscussion Thread\n---------------------------------------------------------------\nResponse (Raynelle) - 11/24/2005 06:18 PM\nDear Customer,\n\nAgain, we need a DMCA counter-notification from you to reinstate the account. Please review the previous email and provide the requested information.\n\nSincerely,\n\nRaynelle S.\niPowerWeb Billing Team\n"100% Customer Service! - 100% of the Time!"\n\nP.S. Visit our new Knowledge Center located at http://helpcenter.ipowerweb.com.
BBB Definition:\nProduct Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Return - Path: <Abuse@iPowerWeb.com>\nMessage - Id: <43974E56.000002.03849@websc15.int.rightnowtech.com>\nDate: Wed, 7 Dec 2005 13:04:22 -0800 (PST)\nFrom: "Abuse@iPowerWeb.com" <Abuse@iPowerWeb.com>\nSubject: Account blocked [Incident: 051121-000417]\n\nSubject\n---------------------------------------------------------------\nAccount blocked\n\n\nDiscussion Thread\n---------------------------------------------------------------\nResponse (Raynelle) - 12/07/2005 01:04 PM\nDear Julie,\n\nI am part of the legal department. If you wish to reinstate services we need a DMCA counter-notification.\n\nSincerely,\n\nRaynelle S.\niPowerWeb Billing Team\n"100% Customer Service! - 100% of the Time!"\n\nP.S. Visit our new Knowledge Center located at http://helpcenter.ipowerweb.com.\n\n----\n!!!Personal Note: Note the irony of her signature. She claims she is a member of the legal department. I'll leave the interpretation of the 100% Customer Service to you.
Return - Path: <Abuse@iPowerWeb.com>\nMessage - Id: <4384D918.000002.05839@websc07.int.rightnowtech.com>\nDate: Wed, 23 Nov 2005 13:03:20 -0800 (PST)\nFrom: "Abuse@iPowerWeb.com" <Abuse@iPowerWeb.com>\nSubject: Account blocked [Incident: 051121-000417]\n\nRecently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.\n\nWe will assume your issue has been resolved if we do not hear from you within 48 hours.\n\nThank you for allowing us to be of service to you.\n\nSubject\n---------------------------------------------------------------\nAccount blocked\n\n\nDiscussion Thread\n---------------------------------------------------------------\nResponse (Raynelle) - 11/23/2005 01:03 PM\nPlease be advised that we received a complaint that you have posted copyright protected material on your website without the owner's authorization. In particular, it is alleged that you have used a certain material without authorization by the owner and/or it is alleged that you may be in possession (without authorization) of certain core code for a web site. We urge you to contact the complainant to resolve any issues.\n\nAs you know, IPOWERWEB's services permit customers to host and make available content over the Internet. Although IPOWERWEB does not affirmatively screen customer content, IPOWERWEB does not tolerate infringing material on its equipment, and may remove content that appears to infringe any copyright or other intellectual property rights.\n\nAs you know, IPOWERWEB has developed terms and conditions which each customer is to abide by and upon receipt of a Digital Millennium Copyright\nAct complaint IPOWERWEB will typically give the customer an opportunity to respond and/or request removal of the material. If the customer fails to do\nso or ignores the request then IPOWERWEB will be forced deactivate the account. However, it will not engage in any battle with or between the\nparties.\n\nIn that respect, since IPOWERWEB has received a complaint, IPOWERWEB requests that you remove the infringing content from your web site immediately. Any failure to do will continue to disrupt and interfere with IPOWERWEB's business and pursuant to its policies, it maintains the absolute right take any action to stop or correct such violation, including, but not limited to, shutting down a website, denying access to the services or to the Internet, and/or removing the information.\n\nIf you believe the copyright infringement claim has been wrongly filed against you as a result of mistake or a misidentification of the material, you may file a counter notification with the undersigned. The counter notification must provide ALL of the following information:\n\n1. Physical or electronic signature of the subscriber (i.e., merging a scanned handwritten signature into the electronic text or using public-key encryption technology);\n2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;\n3. A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification;\n4. The subscribers name, address, telephone number and email address, and a statement that the subscriber consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if the subscriber's address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided notification or an agent of such person.\n\nWe anticipate that you will remove the material and provide a counter notification prior to forcing IPOWERWEB to deactivate your web site or provide a counter notification.\n\nThank you for your anticipated cooperation.\n\ncopyright infringment http://gaiasschool.sacred- - -designs.com/archives/2005/08/26/optimalearning\nSincerely,\n\nRaynelle S.\niPowerWeb Billing Team\n"100% Customer Service! - 100% of the Time!"\n\nP.S. Visit our new Knowledge Center located at http://helpcenter.ipowerweb.com.
BBB Definition:\nRefund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Return - Path: <renewal@ipowerweb.com>\nMessage - Id: <200609011424.k81EOFWO032978@setup.ipowerweb.com>\nSubject: Renewal Notice - b-.com\nDate: Fri, 1 Sep 2006 07:24:15 -0700\nFrom: renewal@ipowerweb.com\n\nDear IPOWER Member:\n\nThis is just a quick reminder that your hosting account for bradyn.com is scheduled to be renewed for another term in just 7 days. Your account will automatically renew one day prior to the expiration date in order to avoid service interruption. The renewal amount is $95.40.\n\nIn order for us to renew your hosting and/or domain name, it is necessary that we have the correct information on file.\n\nYour current billing information is as follows:\n\nMailing Address:\n- deleted for my privacy -\n\nIf you wish to modify your billing information, please visit our secure online billing form at: - deleted for my privacy - to submit your updated information.\n\nSince you have not registered your domain through IPOWER, we certainly encourage you to transfer your domain to us and take advantage of our free domain registration offer. The transfer will include a year extension on your domain registration.\n\nTo initiate the transfer process, please send an email to: transfer@ipowerweb.com. If you do not plan on transferring your domain to us, it is important that you check with your current registrar and verify the expiration date of your domain name to avoid any service interruption.\n\nThank you for giving us the opportunity to service your website hosting needs and we look forward to continuing our relationship.\n\nSincerely,\n\nBilling Team\nIPOWER.com\nbilling@ipower.com\nFax: (602) 307-5438\nToll Free: (888) 511-4678\nOutside the US: (602) 307-5438\n\n--------------------------------------------------------------\nReturn - Path: <billing@ipowerweb.com>\nMessage - Id: <44FA2F3F.000002.23460@websc06.int.rightnowtech.com>\nDate: Sat, 2 Sep 2006 18:26:23 -0700 (PDT)\nFrom: "IPOWER Billing Team" <billing@ipowerweb.com>\nSubject: Re: Renewal Notice - b-.com [Incident: 060901-000877]\n\nSubject\n---------------------------------------------------------------\nRe: Renewal Notice - b-.com\n\n\nDiscussion Thread\n---------------------------------------------------------------\nCustomer (Julie G) - 09/01/2006 08:29 AM\nThis account has been closed for months. If you charge my credit card, I will reverse the charges.\n\nJulie G\n----------------------------------------------------------------\nAuto - Response - 09/01/2006 08:29 AM\nThank you for contacting the IPOWER Billing Team.\n\nWe will respond to your billing inquiry as soon as possible. In the meantime, you may find the answers to your questions by searching our knowledgebase. You may visit: http://helpcenter.ipower.com to begin your search.\n\nSincerely,\n\nIPOWER Billing Team\n----------------------------------------------------------------\nResponse (Ian C.) - 09/01/2006 08:12 PM\nDear Customer,\nThank you for contacting the IPOWER Billing Team. I am sorry to hear you will not be renewing your account with us. Please verify the last 4 digits of the credit card on file or the password on file. Also please provide us some feedback as to why you are not continuing your hosting with IPowerWeb, so we can see if the reason you are canceling can be resolved. If you decide to proceed with the cancellation then after we receive the verification we will cancel your account and no further charges will occur.\nShould you need to speak with a billing representative, please call 1-888-511-4678 option 4.\nThank You\n----------------------------------------------------------------\nCustomer (Julie G) - 09/02/2006 09:26 AM\nThe primary reason for the cancellation is the atrocious customer service I have received on this and my other domain. As the b-.com account was closed in March, I am further requesting that no correspondance be received in the future. Please refer to [Incident: 060313-######] for verification of the cancellation.\n\nJulie G\n----------------------------------------------------------------\nResponse (Ian C.) - 09/02/2006 02:12 PM\nDear Customer,\nThank you for contacting the IPOWER Billing Team. We would be more than happy to fulfill your request, but I need verification in this message thread. Please verify either your account password or the last 4 digits of the credit card on file and we can process your request. Should you need to speak with a billing representative, please call 1-888-511-4678 option 4.\n\nThank you\n----------------------------------------------------------------\nCustomer (Julie G) - 09/02/2006 05:56 PM\nMy short response is no.\n\nMy longer response is no because I have saved all messages from iPowerWeb. I have the one confirming the account cancellation. There is nothing for you to process on my account, so I will not be verifying it. The account no longer exists.\n\nJulie G\n----------------------------------------------------------------\nResponse (Jimmy S.) - 09/02/2006 06:26 PM\nDear Customer\n\nWithout proper verification we cannot cancel the account. Should you need to speak with a billing representative, please call 1-888-511-4678 option 4. Please let us know if we can be of service in the future.\n\nThank You\n\nSincerely,\n\nJimmy S.\nBilling Team\nIPOWER, Inc.\n----------------------------------------------------------------\n!!!At this point, I simply gave up and no longer replied.\n
Customer (Julie Groat) - 11/23/2005 04:15 PM\nHonestly! My account has now been blocked for DAYS. I would like immediate access to my vDeck so that I may comply with your request. I requested vDeck access over two days ago. Obviously you didn't read my email. Your response was exactly the same as my initial notification. If I am to even see if the accusation is inaccurate, I'll need to be able to see the material. I can't remove it and I can't argue that I didn't do any infringement. All that I remember of this blog posting is that I quoted material from the Optima Learning website. Quoting is fair-use. However, I can't prove that unless I HAVE ACCESS TO THE VDECK.\n\nIf this cannot be provided in a timely manner, I will be moving my hosting to another company.\n\nJulie Groat
BBB Definition:\nResolved - The company resolved the complaint issues.
BBB Definition:\nSales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
BBB Definition:\nService Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
Message - ID: <43A2EE36.5050005@---------.com>\nDate: Fri, 16 Dec 2005 09:41:26 -0700\nFrom: Julie G <----@--------.com>\nTo: "Abuse@iPowerWeb.com" <Abuse@iPowerWeb.com>\nSubject: Re: Account blocked [Incident: 051121-000417]\nReferences: <43974E56.000002.03849@websc15.int.rightnowtech.com>\n\nRaynelle,\n\nIn order to properly prepare my counter-notification, I need to once again request a copy of the complaint against me.\n\nSincerely,\n\nJulie G
a true story of how my son's baby pictures are being held hostage
iPowerWeb Complaint
/*{{{*/\n/*Mocha TiddlyWiki Theme*/\n/*Version 1.0*/\n/*Design and CSS originally by Anthonyy, ported to TiddlyWiki by Saq Imtiaz.*/\n/*}}}*/\n/*{{{*/\n #contentWrapper{\nmargin: 0 3.4em;\n\n font-family: Lucida Grande, Tahoma, Arial, Helvetica, sans-serif; /* Lucida Grande for the Macs, Tahoma for the PCs */\nfont-size: 11px;\n line-height: 1.6em;\n color: #666;\n}\n\n.header {\n background: #fff; \n padding-top: 10px;\n clear: both;\n\nborder-bottom: 4px solid #948979;\n}\n\n.headerShadow { padding: 2.6em 0em 0.5em 0em; }\n\n.siteTitle {\n font-family: 'Trebuchet MS' sans-serif;\n font-weight: bold;\n font-size: 32px;\n color: #CC6633;\n margin-bottom: 30px;\n background-color: #FFF;\n}\n\n.siteTitle a{color:#CC6633; border-bottom:1px dotted #cc6633;}\n\n.siteSubtitle {\n font-size: 1.0em;\n display: block;\n margin: .5em 3em; color: #999999;\n}\n\n#mainMenu {\nposition:relative;\nfloat:left;\nmargin-bottom:1em;\ndisplay:inline;\ntext-align:left;\npadding: 2em 0.5em 0.5em 0em;\nwidth:13em;\nfont-size:1em;\n}\n\n#sidebar{\nposition:relative;\nfloat:right;\nmargin-bottom:1em;\npadding-top:2em;\ndisplay:inline;\n\n}\n\n#displayArea {\n margin: 0em 17em 0em 15em;\n}\n\n.tagClear {clear:none;}\n\n#contentFooter {background:#575352; color:#BFB6B3; clear: both; padding: 0.5em 1em;}\n\n \n #contentFooter a {\n color: #BFB6B3;\n border-bottom: 1px dotted #BFB6B3;\n }\n \n #contentFooter a:hover {\n color: #FFFFFF;\n background-color:#575352;\n }\n\n a,#sidebarOptions .sliderPanel a{\n color:#CC6714;\n text-decoration: none;\n }\n\n a:hover,#sidebarOptions .sliderPanel a:hover {\n color:#CC6714;\n background-color: #F5F5F5; \n }\n\n.viewer .button, .editorFooter .button{\n color: #666;\n border: 1px solid #CC6714;\n}\n\n.viewer .button:hover, \n.editorFooter .button:hover{\n color: #fff;\n background: #CC6714;\n border-color: #CC6714;\n}\n\n.viewer .button:active, .viewer .highlight,.editorFooter .button:active, .editorFooter .highlight{color:#fff; background:#575352;border-color:#575352;}\n\n\n #mainMenu a {\n display: block;\n padding: 5px;\n border-bottom: 1px solid #CCC;\n }\n\n #mainMenu a:link, #navlist a:visited {\n color:#CC6714;\n text-decoration: none;\n }\n \n #mainMenu a:hover {\n background: #000000 url(arrow.gif) 96% 50% no-repeat;\n background-color: #F5F5F5;\n color:#CC6714;\n }\n\n#mainMenu br {display:none;}\n\n#sidebarOptions a {\n color:#999;\n text-decoration: none;\n }\n\n#sidebarOptions a:hover {\n color:#4F4B45;\n background-color: #F5F5F5;border:1px solid #fff;\n }\n\n#sidebarOptions {line-height:1.4em;}\n\n .tiddler {\n padding-bottom: 40px;\n border-bottom: 1px solid #DDDDDD; \n }\n.title {color:#CC6633;}\n.subtitle, .subtitle a { color: #999999; font-size: 1.0em;margin:0.2em;}\n.shadow .title{color:#948979;}\n\n.selected .toolbar a {color:#999999;}\n.selected .toolbar a:hover {color:#4F4B45; background:transparent;border:1px solid #fff;}\n\n.toolbar .button:hover, .toolbar .highlight, .toolbar .marked, .toolbar a.button:active{color:#4F4B45; background:transparent;border:1px solid #fff;}\n\n .listLink,#sidebarTabs .tabContents {line-height:1.5em;}\n .listTitle {color:#888;}\n\n#sidebarTabs .tabContents {background:#fff;}\n#sidebarTabs .tabContents .tiddlyLink, #sidebarTabs .tabContents .button{color:#999;}\n#sidebarTabs .tabContents .tiddlyLink:hover,#sidebarTabs .tabContents .button:hover{color:#4F4B45;background:#fff}\n\n#sidebarTabs .tabContents .button:hover, #sidebarTabs .tabContents .highlight, #sidebarTabs .tabContents .marked, #sidebarTabs .tabContents a.button:active{color:#4F4B45;background:#fff}\n\n.tabSelected{color:#fff; background:#948979;}\n\n.tabUnselected {\n background: #ccc;\n}\n\n .tabSelected, .tabSelected:hover {\n color: #fff;\n background: #948979;\n border: solid 1px #948979;\npadding-bottom:1px;\n}\n\n .tabUnselected {\n color: #999;\n background: #eee;\n border: solid 1px #ccc;\npadding-bottom:1px;\n}\n\n#sidebarTabs .tabUnselected { border-bottom: none;padding-bottom:3px;}\n#sidebarTabs .tabSelected{padding-bottom:3px;}\n\n\n#sidebarTabs .tabUnselected:hover { border-bottom: none;padding-bottom:3px;color:#4F4B45}\n\n#sidebarOptions .sliderPanel {\n background: #fff; border:none;\n font-size: .9em;\n}\n#sidebarOptions .sliderPanel a {font-weight:normal;}\n#sidebarOptions .sliderPanel input {border:1px solid #999;}\n\n.viewer blockquote {\n border-left: 3px solid #948979;\n}\n\n.viewer table {\n border: 2px solid [[ColorPalette::TertiaryDark]];\n}\n\n.viewer th, thead td {\n background: #948979;\n border: 1px solid #948979;\n color: #fff;\n}\n.viewer pre {\n border: 1px solid #948979;\n background: #f5f5f5;\n}\n\n.viewer code {\n color: #2F2A29;\n}\n\n.viewer hr {\n border-top: dashed 1px #948979;\n}\n\n.editor input {\n border: 1px solid #948979;\n}\n\n.editor textarea {\n border: 1px solid #948979;\n}\n\n.popup {\n background: #948979;\n border: 1px solid #948979;\n}\n\n.popup li.disabled {\n color: #000;\n}\n\n.popup li a, .popup li a:visited {\n color: #eee;\n border: none;\n}\n\n.popup li a:hover {\n background: #575352;\n color: #fff;\n border: none;\n}\n\n.tagging, .tagged {\n border: 1px solid #eee;\n background-color: #F7F7F7;\n}\n\n.selected .tagging, .selected .tagged {\n background-color: #eee;\n border: 1px solid #BFBAB3;\n}\n\n .tagging .listTitle, .tagged .listTitle {\n color: #bbb;\n}\n\n.selected .tagging .listTitle, .selected .tagged .listTitle {\n color: #666; \n}\n\n.tagging .button, .tagged .button {\n color:#aaa;\n}\n.selected .tagging .button, .selected .tagged .button {\n color:#4F4B45;\n}\n\n.highlight, .marked {background:transparent; color:#111; border:none; text-decoration:underline;}\n\n.tagging .button:hover, .tagged .button:hover, .tagging .button:active, .tagged .button:active {\n border: none; background:transparent; text-decoration:underline; color:#000;\n}\n\nh1,h2,h3,h4,h5 { color: #666; background: transparent; padding-bottom:2px; font-family: Arial, Helvetica, sans-serif; }\nh1 {font-size:18px;}\nh2 {font-size:16px;}\nh3 {font-size: 14px;}\n\n#messageArea {\n border: 4px solid #948979;\n background: #f5f5f5;\n color: #999;\n font-size:90%;\n}\n\n#messageArea a:hover { background:#f5f5f5;}\n\n#messageArea .button{\n color: #666;\n border: 1px solid #CC6714;\n}\n\n#messageArea .button:hover {\n color: #fff;\n background: #948979;\n border-color: #948979;\n}\n\n\n* html .viewer pre {\n margin-left: 0em;\n}\n\n* html .editor textarea, * html .editor input {\n width: 98%;\n}\n\n.searchBar {float:right;font-size: 1.0em;}\n.searchBar .button {color:#999;display:block;}\n.searchBar .button:hover {border:1px solid #fff;color:#4F4B45;}\n.searchBar input { \n background-color: #FFF;\n color: #999999;\n border: 1px solid #CCC; margin-right:3px;\n}\n\n#sidebarOptions .button:active, #sidebarOptions .highlight {background:#F5F5F5;}\n\n*html #contentFooter { padding:0.25em 1em 0.5em 1em;}\n\n#noticeBoard {font-size: 0.9em; color:#999; position:relative;display:block;background:#fff; clear: both; margin-right:0.5em; margin-top:60px; padding:5px; border-bottom: 1px dotted #CCC; border-top: 1px dotted #CCC;}\n#mainMenu #noticeBoard a,#mainMenu #noticeBoard .tiddlyLink {display:inline;border:none;padding:5px 2px;color:#DF9153 }\n#noticeBoard a:hover {border:none;} \n\n#noticeBoard br {display:inline;}\n\n#mainMenu #noticeBoard .button{\n color: #666;\n border: 1px solid #DF9153;padding:2px;\n}\n\n#mainMenu #noticeBoard .button:hover{\n color: #fff;\n background: #DF9153;\n border-color: #DF9153;\n}\n/*}}}*/
Customer (Julie G) - 11/21/2005 06:05 AM\nMy account has been suspended for alleged copyright infringement. I can't access the website to review it and I can't access the vdeck. If I'm to see why I've been accused, I need to at least have access to the vdeck and databases.\n\nThank you,\n\nJulie G
I really didn't expect much more than the fax during this time. After the New Year, I contacted Raynelle repeatedly to determine if the fax had been sent. I used a Jfax number to ensure delivery. All of my messages were unanswered. I called the contact number as well but was told that there is no way for a representative to transfer me to the legal department. Additionally, \n\n!!!I was told that the legal department does not have a phone.\n\nFeeling that I had no alternatives left, I filed a complaint with the Los Angeles Better Business Bureau.
The easy to use wiki that this website uses.
BBB Definition:\nUnresolved - The company failed to resolve the complaint issues.
Return - Path: <anonymous@host228.ipowerweb.com>\nDate: 20 Nov 2005 18:34:57 -0000\nMessage - ID: <20051120183457.16388.qmail@host228.ipowerweb.com>\nTo: email deleted for some privacy\nFrom: abuse@vdeck.com\nSubject: sacred- - -designs.com suspended\n\nHello,\n\nUnfortunately, we have been forced to suspend your domain account for the following reason:\n\nPlease be advised that we received a complaint that you have posted copyright protected material on your website without the owner's authorization. In particular, it is alleged that you have used a certain material without authorization by the owner and/or it is alleged that you may be in possession (without authorization) of certain core code for a web site. We urge you to contact the complainant to resolve any issues.\n\nAs you know, IPOWERWEB's services permit customers to host and make available content over the Internet. Although IPOWERWEB does not affirmatively screen customer content, IPOWERWEB does not tolerate infringing material on its equipment, and may remove content that appears to infringe any copyright or other intellectual property rights.\n\nAs you know, IPOWERWEB has developed terms and conditions which each customer is to abide by and upon receipt of a Digital Millennium Copyright Act complaint IPOWERWEB will typically give the customer an opportunity to respond and/or request removal of the material. If the customer fails to do so or ignores the request then IPOWERWEB will be forced deactivate the account. However, it will not engage in any battle with or between the parties.\n\nIn that respect, since IPOWERWEB has received a complaint, IPOWERWEB requests that you remove the infringing content from your web site immediately. Any failure to do will continue to disrupt and interfere with IPOWERWEB's business and pursuant to its policies, it maintains the absolute right take any action to stop or correct such violation, including, but not limited to, shutting down a website, denying access to the services or to the Internet, and/or removing the information.\n\nIf you believe the copyright infringement claim has been wrongly filed against you as a result of mistake or a misidentification of the material, you may file a counter notification with the undersigned. The counter notification must provide ALL of the following information: \n\n1. Physical or electronic signature of the subscriber (i.e., merging a scanned handwritten signature into the electronic text or using public-key encryption technology); \n\n2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled; \n\n3. A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification; \n\n4. The subscribers name, address, telephone number and email address, and a statement that the subscriber consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if the subscriber's address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided notification or an agent of such person. \n\nWe anticipate that you will remove the material and provide a counter notification prior to forcing IPOWERWEB to deactivate your web site or provide a counter notification. \n\nThank you for your anticipated cooperation.\n\nhttp://gaiasschool.sacred- - -designs.com/archives/2005/08/26/optimalearning\n\nFor more information about this suspension, please contact abuse@vdeck.com. Thank you.\n\nRegards,\n\nvDeck Abuse Department\nabuse@vdeck.com
I hope that others will not use this company based on my experiences. I hadn't gone "public" up until now because I still held out some hope for a positive resolution. As this has dragged on, that is becoming less and less likely.\n\nWant to read about what iPowerWeb has done? Start Here: [[Chronological Happenings]]
From - Wed Apr 19 18:28:41 2006\nMessage - ID: <4446D5AF.8030006@-.com>\nDate: Wed, 19 Apr 2006 18:28:31 -0600\nFrom: Julie G\nTo: legal@ipowerweb.com\nSubject: Sacred- - -Designs.com\n\nI am writing to discuss my account, sacred- - -designs.com. I have filed a complaint with the BBB and received the following response from you.\n\nVia the BBB website:\n"We apologize for the inconvenience experienced. According to our records, the required and the requested information concerning your account suspension were sent to you. Our Legal Team has repeatedly provided you with the information and assistance you required in settling this matter. Additionally, based on our terms of service, any accounts suspended due to service violation do not qualify for a refund. As a webhosting provider, we would be held liable for reinstating your \naccount with the infringing material still posted. However, if you wish to remove the files and provide us with proof of such, we’ll be more than happy to reactivate your account."\n\nIf my files had not been held hostage since November of last year, I would almost find this laughable. Your legal team has NEVER provided me with the complaint. I have repeatedly sent my fax number and further requests as to when I would be receiving the complaint. Once again, my fax number is ###-###-4910. There is no need to call first. Just send the complaint.\n\nSecondly, I am not asking for a refund of the hosting costs while the account was in question. I am asking for a refund of hosting charges during the months that your "legal" team has been completely unresponsive. Check your records. I had sent multiple emails via your abuse automated system and never received a reply. Additionally, I am requesting a refund of the $95.40 that was recently charged to my credit card for continued hosting. If this is not forthcoming, I will be \napplying for a reversal of charges.\n\nFinally, my original inquiry suggested that I take down the files in question. This was the exact day that my account was shut down in November. However, without a copy of the complaint - I CANNOT KNOW WHAT FILES TO REMOVE!\n\nTherefore, here is what I wish in order to remove iPowerWeb from my life:\n1. A copy of the original complaint faxed to ###-###-4910. I expect this to occur within 5 business days.\n2. A 24-hour window of access to my files via an IP address. I have already changed the DNS information away from your company.\n3. A full refund of the recent renewal charges.\n4. A prorated refund of my hosting fees for the time period which your legal team was completely unresponsive. My records show that this date is December 16, 2005.\n5. An apology for the horrible treatment I have had while trying to resolve this issue. Your response to the BBB is exactly what I originally requested - over 5 months ago.\n\nJulie Groat
BBB Definition:\nadvertising claims - The Better Business Bureau reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the [[BBB Code of Advertising]]
[[TiddlyWiki|http://www.tiddlywiki.com]] © Osmosoft\n
\n//{{{\n//This ensures that the footer sticks to the bottom of the screen when there are no tiddlers open. If that is not desirable, it can be deleted.\nfunction setFooter() {\n if (document.getElementById && document.getElementById("contentFooter") ) {\n var windowHeight=findWindowHeight();\n if (windowHeight>0) {\n var contentHeight= document.getElementById('mainMenu').offsetHeight + document.getElementById("header").offsetHeight + document.getElementById("contentFooter").offsetHeight;\n var menu= document.getElementById('mainMenu');\n if (windowHeight-(contentHeight)>=0) {\n menu.style.position='relative';\n menu.style.marginBottom=(windowHeight-(contentHeight))+'px';\n }\n else {\n menu.style.position='';\n menu.style.marginBottom='';\n }\n }\n }\n}\nwindow.onresize = function() {\n setFooter();\n}\n\nStory.prototype.refreshTiddler_footerhack=Story.prototype.refreshTiddler;\nStory.prototype.refreshTiddler = function (title,template,force)\n{ \nvar theTiddler = Story.prototype.refreshTiddler_footerhack.apply(this,arguments);\nsetFooter();\n return theTiddler;}\n\n//}}}
BBB Definition:\npattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
BBB Definition:\nunsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a [[pattern]] of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false [[advertising claims]] that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark